Thursday, 27 April 2017

Broadband Progress

Over the last few weeks, visible progress is being made to the long running Coldingham broadband story.  A new fibre cabinet and a new PCP cabinet have appeared outside the telephone exchange near the doctors surgery, and after the roadworks last week, it looks like it is also now connected to power.  Unfortunately, the position of the "fibre" cabinet means that only those residents in the centre of the village will get the fastest speeds via FTTC.




The progress website from Digital Scotland is also now updated to show the correct stage of the build, after it was stagnant for a long time and I prodded them!  As I write, it currently shows that we're at the "Connect" stage.



There's other evidence around the village for eagle-eyed broadband spotters!  This picture was taken close to the Coldingham Bay beach carpark, opposite St Vedas.  It shows fibre tubing (the tube that real fibre optic cable gets "blown" though) coiled at the base of a pole.   It looks like certain properties in that area will be getting full-fat fibre to the premise (FTTP). Lucky them!

Caution overhead fibre















Interestingly, and possibly related, it seems like Vodafone now has a much stronger 4G signal in the village, and I hear reports that Three also has 4G signal now too.

Let me know if you see any further progress!

Monday, 21 November 2016

4G vs BT

Update 2: Just purchased a new 4G USB modem E3372 LTE/4G 150 Mbps USB Dongle and am now getting close to 50Mbps download on Vodafone, maybe I won't need FTTC when it finally arrives!





Update: I've now added a MIMO 4G antenna to my set-up which improves signal strength and stability.  I've noticed an improvement in stability (staying connected) and also speeds have improved to around 30Mbps.


So the date for the 'superfast' enablement of my village exchange, Coldingham, moved again.  Without even a hint of being kept 'in the loop' by Digital Scotland, the date quietly slipped again to January - June 2017 and a request for more information via their website produced a reply (after a month - a month!) that said "The predicted timescale for Coldingham exchange is January – June 2017".  Genius.  Glad I waited a month to be told exactly what I could find out myself from the website.  So after talking about it for a while, I've decided to take matters into my own hands.

I'd been dabbling with 4G connectivity for a while, we're lucky to be served by both o2 and Vodafone with reasonable signal strengths from both networks.   The problem being, how do you distribute a 4G signal around the house, and how much do you want to pay for the pleasure - Mobile data has historically been quite an expensive form of everyday connectivity.

Step up Vodafone who are now offering 50GB of data allowance for £25 per month.  It's not cheap, but a quick word with their retention department saw that come down to £20.   I got in!  50GB of usage is half what I get with my fixed line provider (A&A) but it would be enough if I split my usage between the 2 'lines'.

This is where working for a networking equipment manufacturer comes in useful.  Using my existing network hardware I can split my Internet traffic between the 2 providers on a per device basis.  This means my laptop and TV can use the 4G, while my tablet uses my fixed line broadband for example.  Where I need the extra download/upload speed I use the 4G, leaving the less important devices on the slow fixed line.  All of this works seamlessly over my existing WiFi and if one link fails, all the traffic moves over to the working link.  For anyone interested, I use Internet traffic shaping on a Meraki MX65.

I also use a Huawei 4G dongle attached to a mobile router (Meraki Z1), placed high in the loft to get the strongest 4G signal, and this is ethernet connected back to my main router (MX65) which performs the link sharing.

For now I'm happy to pay for both links as it gives me the redundancy I need to be able to work from home without interruption, but it also gives me a huge boost in speed which BT are still not able to offer.


A speed test of my new 4G link - 4.5X faster download and 30X faster upload!
Where previously I had a 5.5Mbps download speed and a paltry 750Kbps upload (and I have to pay extra to get that!) I now have access to 20Mbps download AND upload via the Vodafone 4G.  When working from home, that extra upload speed is really very useful, and saves a huge amount of time.



So BT, Openreach, Digital Scotland - you're too slow, you don't give people enough information about what's happening, and you can't tell me what, if anything, I will receive when you do finally get your act together.  Until then, I'll use my own knowledge and skills to help myself and others in Coldingham to get faster rural broadband.

Other people doing the same:
http://www.agri-broadband.co.uk/press
http://notspotbroadband.com/broadband/3g-4g/

Friday, 12 February 2016

An update about the lack of updates

So December 2015 came and went, and despite asking to be "Kept in the Loop", Digital Scotland quietly changed the estimated due date for 'fibre' broadband in Coldingham to June 2016.  I don't call that being "kept in the loop".

Still, we're told constantly that with an engineering project of such size, scale and complexity that estimated dates do change, and I accept that.  However, people who are given information can make well informed decisions.  Decisions such as:  Should I invest in a 4G solution to boost my home broadband speeds?  or Should I sit it out and wait for Digital Scotland and Openreach to build the 'fibre' infrastructure?  If I DO sit it out and wait, what kind of speeds should I expect?  Where will the cabinet likely be?  Will Openreach be deploying any Fibre to the Premises?

One would hope that as the winning contractor for the Digital Scotland project, Openreach are providing regular updates to these kind of questions to their customer.   So it wouldn't be too much of a stretch expect that those updates are in turn passed onto the end customer, the tax payer, the people actually funding much of the roll-out - would it?

Well, it seems that despite me asking before Christmas, there is no news from Openreach on the status of Coldingham exchange.  It worries me that if a simple request for information takes longer than 6 weeks to turn around, what hope do we have that such a complex and sizable project is being managed efficiently?  I suspect that the 'status' information I receive won't be much more than I'm about to tell you here.

For those of us waiting, it remains for me to dig for information myself and cling to any snippets that come from 3rd party sources.  One such place is the CodeLook website.  Try entering 'coldingham' as a 'locality' and follow links for 'All Exchanges' then 'All Fibre Cabinets'.  Take the information here with a pinch of salt, but for the 2 cabinets that we are expecting (St Abbs and Coldingham centre) it looks like we are in the Field Survey phase.  A phase which means Openreach engineers are in the village looking at where to place equipment and ensuring that their design plans from the previous stage match with the reality on (and in) the ground.  It's the 3rd of 7 phases that lead to a full operating service and they are described here in more detail.  You'll also see that October is mentioned as a go-live date, I'm not sure how accurate that is, but I'm inclined to trust it more than the June 2016 date mentioned by Digital Scotland.  However, don't expect to find this intricate level of detail on any Digital Scotland, or Openreach website, if knowledge is power, then we're living in the dark (ages)!



Tuesday, 11 August 2015

"Fibre" in Coldingham village is just a tick in the box for Digital Scotland

UPDATE 27th April 2017 : Latest Progress

UPDATE 7th September 2015:
It looks as though St Abbs will be getting its own fibre cabinet, located somewhere centrally within the village.  Recently updated data, shows that 2 cabinets are being connected to the Coldingham exchange, one of which is to be located within St Abbs.  What this means to you if you live in St Abbs is that you are very likely to be able to receive 'superfast' broadband speeds when the service goes live (current target December 2015).  Still no word on any other cabinets to serve the more remote parts of Coldingham.



Residents of Coldingham village in the Scottish Borders, have been left in the digital slow lane for the last 9 years, with only an old 8Mbps ADSL service installed in 2006.  However, in recent months, excitement has been growing at the prospect of a "fibre" service being offered as the village made it onto the rollout schedule of Digital Scotland, the public/private funded initiative to provide superfast broadband within mainland Scotland.  As the work starts to gain visible traction within the village, a poster appeared next to the existing telephone exchange declaring that there was an intention to install a "fibre" cabinet right outside.

This is an exciting development, but let's not get too excited just yet!  As I explained in my last blog post on this subject, the broadband speed you will get is still dependent on your distance to this magic new cabinet, and the planned cabinet is located right outside the existing exchange!  Why?  Because it's easy and cheap for BT to put it there.  Furthermore, neither BT nor Digital Scotland can tell me of any plans to install other cabinets elsewhere in the village, and in particular, in St Abbs, and Whitfield whose residents already receive terrible broadband speeds from the Coldingham exchange.

What this means in reality is this:  If you don't already receive the full speed 8Mbps service today, then there is very little chance you will achieve superfast speeds (24Mbps+) even with the new "fibre" cabinet.  I know of several "village centre" residents who don't.
You can see from the graphic above, that at the point where ADSL speeds (the service we receive today) start to drop off, VDSL2 (the service BT is installing) is already well below superfast speeds. 

 This is hugely disappointing and implies that BT and Digital Scotland are enabling Coldingham so that they can put a tick in the box against the village, rather than actually enable residents and businesses outside the immediate centre to get superfast broadband.  What Digital Scotland need to do, is to use the GBP17.8m they received in clawback payments to fund additional cabinets, remote nodes or even full FTTP (Fibre direct to each house) in more outlying areas of the village footprint and help increase the percentage of properties covered by real superfast broadband! 

 Let me know in the comments below if you already get the full 8128Kbps sync speed from the Coldingham exchange.  Don't know how to check? Ask me how!

Friday, 28 November 2014

Superfast broadband will be coming to Coldingham

UPDATE 27th April 2017 : Latest Progress


UPDATE 20th April 2015: Coldingham is listed on the list of exchanges next for upgrading!
http://www.digitalscotland.org/news/thousands-more-homes-in-scotland-set-for-a-superfast-broadband-boost/


If you're following the national superfast broadband rollout you'll know that progress across Scotland is steadily being made.  In the last few weeks, I've noticed several new green fibre cabinets popping up across the Scottish Borders, and some are even getting close to where I live!  However, it was with disappointment that I read most recently that although the exchanges of Ayton and Eyemouth were being upgraded (by the end of 2014), Coldingham was not yet on the list.  How could a village like Coldingham, the same size as Ayton but with a swelling tourist population in the summer, be left behind?  I decided to investigate.

By effectively making a nuisance of myself, I made contact with a very helpful senior member of the Digital Scotland project team.  He explained the reason.

The BT infrastructure, made up of local exchanges and larger aggregation points was the reason Coldingham was being upgraded on a different timescale to the towns and villages around it.  Both Eyemouth and Ayton exchange are connected to (aggregated by) an exchange in Berwick which already has superfast equipment installed.  However, Coldingham (along with Reston, Abby St Bathans and Cockburnspath) is connected to an exchange at Grantshouse - and you guessed, it doesn't have the superfast equipment installed yet.  Therefore, any work to enable broadband in Coldingham is dependant on Grantshouse getting it first.  The good news is that we are scheduled to receive superfast broadband, the current plan enables this in July-December 2016.  At the time of writing, that's still some way off which is frustrating when our immediate neighbours are able to stream cute kitten videos so much faster.

The next question is of course whether you'll actually see an improvement in speed when the technology arrives!  BT are installing new green street cabinets like this one that are closer to your property and therefore can offer faster speeds to your home.  But where they are placed and how many are built is still a mystery, even to the project team!  Each one can cost anywhere between 15K to 50K depending on the available land, power and access, but BT are being incentivised by the number of houses they "enable" and also by the number of houses they enable at above 24Mbps (the European standard that subjectively defines what 'superfast' means).  So here's hoping you get one near to you!

The good news is that the Scottish rollout is looking at alternative technologies that still deliver superfast speeds to those who are more remote.  Fibre-Optic cable all the way from the exchange to a house is known as FTTP and is being used in some cases in the Borders.  This is the ultimate goal as it will enable a completely future-proof connection without the problems associated with copper cables.  Secondly, they are looking at a relatively new method of delivery called Fibre to the Remote Node (FTTRN) which effectively puts a much smaller version of the green cabinet on top of a telegraph pole nearer to your house.

If you want to know more, the Digital Scotland website gives some good information and they've just updated their map tool to show more detailed information about specific locations.

Looking on the positive side, the "delay" in getting superfast broadband to Coldingham and the surrounding area means that the technology may be more advanced by the time it arrives, giving us more options and ultimately a better service.  There may only be 22 days until Christmas 2014, but I'm counting the days until Christmas 2016 (757 if you're interested!)




Thursday, 19 June 2014

How to make your Nest Thermostat email you when "auto-away"

While Nest are still to release details of their API, some clever people have already deconstructed the methods by which your Nest Thermostat (and Nest Protect) talks back to Nest Cloud HQ and have released a PHP script which can pull data from Nest Cloud HQ, allowing you to do with it, whatever you want!

Some examples of the things that I am currently doing:

1. Graphing my internal Nest temperature reading using PRTG


2. Capturing and emailing me when Nest thinks I'm "away" and when i'm back.

3. Monitoring the internal battery voltage of the thermostat - could potentially be used to notify me of a power cut whilst away from home (for example, if the voltage drops below a certain level).

Gathering and using all this data first relies on capturing it with the improvised Nest API.

Here's what you'll need to do:

1. Visit the link above and download the nest.class.php file
2. Publish the above on a web server that supports PHP, and has Internet access
3. Create another PHP file that "includes" the above class and gathers and presents the data you want.  There are examples on GitHub, and I've included my own hacked together example here:


 <?php  
 header('Content-Type: text/xml');  
 require_once('nest.class.php');  
 // Your Nest username and password.  
 $username = 'your@nest.email.address';  
 $password = 'YourNestPassword';  
 // The timezone you're in  
 // See http://php.net/manual/en/timezones.php for the possible values.  
 date_default_timezone_set('Europe/London');  
 $nest = new Nest($username, $password);  
 // Get the device information:  
 $infos = $nest->getDeviceInfo();  
 // Start XML Output  
 echo "<nest>";  
 // Print the current temperature  
 printf("<nesttemp> %.01f </nesttemp> \n", $infos->current_state->temperature, $infos->scale);  
 // Print the current humidity  
 printf("<nesthumidity> %.01f </nesthumidity> \n", $infos->current_state->humidity, $infos->scale);  
 //Print Auto Away 0 or 1  
 printf("<autoaway>%.0f</autoaway>", $infos->current_state->auto_away);  
 //Print Manual Away 0 or 1  
 printf("<manualaway>%.0f</manualaway>", $infos->current_state->manual_away);  
 //Print Battery Level  
 printf("<battery>%.02f</battery>", $infos->current_state->battery_level);  
 //Close XML  
 echo "</nest>";  
 ?>  

When you GET this php file, it shows XML output like this:

 <nest>  
 <nesttemp>24.6</nesttemp>  
 <nesthumidity>39.0</nesthumidity>  
 <autoaway>0</autoaway>  
 <manualaway>0</manualaway>  
 <battery>3.94</battery>  
 </nest>  

4. Now using something like PRTG (free for a licence of 10 sensors) and the HTTP XML Sensor type, you can GET your PHP script every few minutes (I wouldn't recommend more than once every 5 minutes), and have PRTG automatically interpret the XML into sensor values.  All you need to do is tell PRTG the full web address of your php file and also which XML tags you want to capture.  The sensors it produces will look like the ones shown below:



5.  Lastly, once you have the data captured, graphed etc, you can set-up a notification within PRTG to send an email when a certain value is seen on a sensor.  In our case, to email us when the Auto Away sensor = 1


I've found that setting a single threshold trigger when the value = 1 and then another notification when the condition clears seems to work best - rather than 2 separate threshold triggers for 1 and 0.

There are numerous other things you could do with this depending on what you want to monitor and the Nest API allows you to SET certain parameters as well as GET them.



Tuesday, 20 May 2014

5 things I wish IFTTT.com would support

Having been less than complimentary about blog posts starting with "X things...." I now produce a blog post with exactly that title.

If you haven't heard or used IFTTT yet, you need to learn about it.  It's not an understatement to say that this service, or others like it, could become the backbone of machine-machine (software to software) automation.  For a home automation geek like myself, it opens lots of opportunities.  I'm already starting to use it for processing emails and alerting from my IP garage door project.

However, there are a few things I would love to see IFTTT include on their roadmap....


  1. AND functionality.  For example, I want to combine 2 triggers, so that if both of them are true at the same time, then the action is taken. Example: If you receive an SMS from The Boss AND it's after 6pm THEN reply with "I'll deal with this in the morning"
  2. Add an HTTP POST channel.  This would allow IFTTT to send an HTTP POST request to a web site/script of your choice based on a trigger.  The script (written in PHP for example) could perform, well, anything!  There is a work-around however.  For me, a great use of this would be to auto-generate a credit voucher for CheekySMS when I receive a specific SMS that tells me someone paid for credit.
  3. Introduce a Nest channel :) - I know Nest (Thermostats and Smoke Alarms) are already building an API, so wouldn't it be great if we could get things to happen based on temperature or potential dangerous events in our homes.  WeMo and Philips Hue are already supported so full home automation with IFTTT doesn't look too far away.  X10 aside, a standard home automation protocol has long alluded us, but with a service like this, it becomes less of a problem.  Device manufactures such as Nest, and Philips can focus on delivering great hardware (and APIs) and let services like IFTTT provide the middleware to translate between them all.
  4. Introduce a SIP voice channel - Alerting by SMS or email on your smartphone is all very well, but call me old fashioned, what really gets my attention is when the phone rings!  Just an automated, text to speech service would do!
  5. Introduce a text search capability - By this I mean, provide a specific web page URL to IFTTT and trigger on a content change or a specific item of text within that web page.  Great for alerting based on a price change on your favourite online store, or maybe getting an alert when tickets to a popular concert get released.


If you're using IFTTT already, share your stories, or let me know how you could make use of these ideas.


Monday, 19 May 2014

My DIY Garage Door IP Control

It wasn't until I was 100 miles from home that I remembered I'd left the door to my new garage wide open!  There was nothing I could do about it until I got home again 8 hours later, so it got me thinking about a way of controlling it remotely.  I already have a wireless key-fob, but I wanted something with a bit more range and so my search for an IP enabled garage door began.  There are some ready-made solutions by the big manufacturers but they are expensive and somewhat restrictive.

The first step was to see what I could do with the Garador Garamatic 7 electric "motor" I already used (in combination with the key-fob).  Luckily, like all Garador electrically operated doors, it's possible to add an external impulse button to start/stop the door travel cycles.  Effectively this is just an electrical short across 2 connections inside the control unit and is usually used for a push button start/stop or a manual key switch.  See figures 10/11 in the Garador manual.

Next I found an Ethernet connected relay that included an SNMP and HTTP interface, a really nice piece of kit with a thousand uses!  There are a number of these on the market, but this one came from a UK based distributor and most importantly had the HTTP interface/API that I planned to use to pass commands from my smart phone.  Additionally it also had digital inputs on board.  Although this wasn't essential, I figured that being able to sense when the garage door was closed was also quite important - I could have used a webcam I suppose - I might still do!



Lastly, the Ethernet connection to the garage was accomplished (in the short term at least) using a pair of TP-Link powerline adapters.  To my surprise, these worked across multiple RCD units.

The connection to the door motor control unit was made using 2-core cable, into the "Normally Open" and "Common" connections on the Ethernet relay.  In order to start the travel cycle of the door, the relay only needed to close for a second, so the pulse feature of this relay was ideal for this.  For each pulse of the relay, the door will open, stop, close, stop etc but it will also stop automatically when the door reaches the end of it's travel as normal.  During testing, I was using the web interface built into the relay.


Next was the sensor to detect the state of the door.  With the relay having the ability to take digital inputs, I decided to buy a cheap reed switch usually used with household burglar alarms.  The switch was placed in a static location at the top of the door frame, while the magnet - stuck to the door - would travel as the door opened and closed.  It took some trial and error to make sure they were positioned correctly, especially as the working space was very limited when the door was closed.  The wires from the switch could be hidden nicely along the door track with the help of some cable ties.



The reed switch wires came back to the digital input 1 and ground connections on the relay so that when the door was closed, the digital input was high.

That all worked nicely, but I was still controlling and monitoring it all from the web interface on my laptop.  What I really wanted was a quick Android App!  There is a generic app to control the relay available on the Play Store but I wanted something a bit more customised...

I've been using App Inventor since it's early days, and it is more than powerful enough
to code a quick UI with HTTP GET calls to the URL which controls the pulse command on the relay and the URL to get an XML status of the relay.  The XML status contains the status of all elements of the relay, many of which I wasn't using, so I had to parse the output to capture the Digital Input element I was interested in.   I also added a quick "pin pad" login in case my phone ever gets "borrowed".  It's very simple, ugly, but perfectly functional!

There are a number of improvements I will make over time, including tidying up the Ethernet and power connections to the relay.  I could also perhaps add a second reed switch to tell me that the door is fully open.  Therefore if neither digital input is reading closed, I know the garage door must be stuck half open.  However, generally I'm really pleased with the result, never again will I be caught out, miles from home wondering if I shut the garage door behind me!

UPDATE: I've now added a 1-Wire DS18B20 Temperature Sensor which I purchased on ebay, to the relay via it's dedicated 1-wire input pins.  It really was plug and play, and now I can also read the temperature in the garage.  You will need this DS18B20 pinout....





Tuesday, 13 May 2014

A call out of the blue

A few weeks ago, I had a call on my mobile which showed a local number.  I didn't know the number but answered anyway to hear the voice of an elderly sounding gentleman asking for me by name.  My suspicions are always aroused because this is how most sales calls start, but not this one.  He had my number because I had given it to him on a scrappy piece of paper at the roadside a couple of months previously after I witnessed him and his wife in a car accident.  Having been involved in an accident myself where I was not to blame, I wish someone had stopped for me and offered their independent view point.  Had there been witnesses to my accident,  I would not have had the hassle and the expense of fixing someone elses mistake.

So after we'd established who he was, I discovered he was simply calling me to say "thank you".  His insurance claim had since been finalised and he told me he'd given up driving.  He said it wasn't because of the accident, but I suspect it was certainly a factor.  It got me thinking about how the actions of random people can have such an impact on our lives.  Sometimes we notice it, but I am sure there are many times when small random actions by strangers go on to change the course of our lives without us even noticing it happening, or having a chance to "thank" them.

Monday, 12 May 2014

10 things most annoying about lists of 10 things


1. Lists of 10 things that contain more adverts than content.

2. Lists of 10 things that take you to websites that you probably shouldn't be visiting on a work computer.

3. Lists on websites that contain more lists that look like they could be interesting - see point 1.

4. Lists of 10 things that suck you with enticing offers of things you want to read and then utterly disappoint you with irrelevant content.

5. People who think you can achieve inner peace/work with a difficult boss/save your marriage by reading a list of 10 things.

6. Getting to the end of lists of 10 things without finding one you like.

7. People who post lists of 10 things on Facebook.

8. The fact that lists of 10 things seems to be the new way to blog about anything.

9. Lists of 9 things, when you were promised 10.

Tuesday, 11 March 2014

Discussing broadband over the garden fence

A recent article in the online Telegraph about seeking better broadband speed, had me shaking my head. The news often does this, not because the subject makes me sad but because of the inane, dumbed down way it is presented.  In this case, it's the advice given that gets me typing.

Read the article if you like but I have paraphrased it here for you:
Question: Does broadband speed on the same exchange, vary between ISPs?
Answer: Yes, ask your neighbours for their recommendations.

All other things (internal wiring) being equal, I agree that the maximum (sync) speed you will achieve is going to be roughly similar to that of your neighbours, but ask your average neighbour for their opinion of their own Internet Service Provider and you will probably get such a biased, subjective view, it's almost not worth boiling the kettle.  It certainly is not advice I would be offering in a national newspaper column.

So if speed is not the end game, what else should you be looking for in an ISP?  For me, the biggest factor is consistency and quality, things that are much harder to measure and therefore advertise.  So if you do find an ISP that manages to measure and publish these things, surely they are worth a look.

I don't work for Andrews & Arnold (although they seem like a company I would like to work for) but I have recently become a customer of theirs, based purely on the fact that they provide measurable quality of my connection.  They have nothing to hide behind, and no basis for excuses when something isn't quite right.  Rarely have I found any service provider (Internet or otherwise) where I am confident that they are aware of something not being "quite right", before I am.  I hesitate to say "problem" because a problem occurs after something has gone wrong.  Measuring quality is about trying to prevent problems occurring in the first place, or catching them early and having the data to evidence it.

I too measure some aspects of my connection.  It may be basic, but the graph below proves to me that the consistency of throughput has improved considerably since my swap.

See if you can spot where I changed ISP!
More subtly shown here, but of arguably higher importance, is the reduction in packet loss too.
Even when averaged over 1 day, a packet loss reduction is clearly visible.  So clear that I circled it in blue!

So why isn't everyone using A&A?  It seems the vast majority do not have sufficient technical interest to care about how their ISP works or that it works well.  It's also because we have been conditioned (often by BT themselves) to expect something for nothing - £5 per month for 6 months is their current offer - but broadband is not a commodity like gas and electricity, it is just as important to many people, but the product you get out of the pipe is not the same quality and therefore not the same price - If you want broadband advice, and you don't live next door to me, read the educated, industry press!

Tuesday, 13 November 2012

Google Nexus 4 available, Play Store - not so much

08:12 or thereabouts, Google pressed play on the sale of the Nexus 4 in the UK.  From the online noise in the preceding days it was quite obvious there was going to be a rush.  Anyone waiting for the polite "Notify Me" email to tell them the shop was open, has probably missed all the boats leaving today.

The Play Store didn't handle the rush too well to start with, it took me multiple attempts to get the device in my basket and check-out, and even now I have an order number, I'm not totally convinced the order has gone through!

I saw this a lot


Being the self-confessed geek that I am, I was also monitoring the Play Store to get a heads-up on when it opened for business (using PRTG HTTP Advanced Sensor if you're interested).  This graph shows how the server response times were steady all night, right up until the device went on sale!


The scale is in milliseconds response time to download the Nexus 4 16GB product page.

Wish me luck in trying to find out if I have a new phone in the pipeline, or if I have to join the back of the queue...

UPDATE: You'll be pleased to hear, I've received an email confirming my order :)

Sunday, 28 October 2012

EE Fails to Launch 4G services in the UK

On Tuesday, the company formally known as Everything Everywhere launches the first wide-scale, commercially available 4G service in the UK.  You might have heard about it.

After announcing monopoly-scale pricing and tiny monthly data limits, Pippa Dunn, Chief Marketing Officer at EE reveals that the logic behind their calculation is flawed in the first place.  She explains they are based on habits of their existing 3G customers!  If that logic were valid, I'd still be typing this on my Spectrum 128 +3 (look it up).

I think someone may have let the accountants at EE over-rule the common sense department because the user backlash has started before anyone has flicked the On switch.   It's not the way to market and run a high-speed carrier service.  Except it's not high-speed is it?

The only thing that is launching this week, is the fact that EE have turned on a higher speed air interface to the user.  That's because the back-haul and core network that connects the 4th Generation masts to the Internet is the same one that users have been moaning about since the 3rd Generation of technology was hitting the headlines.  It's also the same one that the carriers themselves have been moaning about because they know it's already over stretched.  That's why they all offer free WiFi packages - It's called WiFi Offload - EE are already encouraging it before they've even launched!

It's not just me, the launch of 4G in the UK was seen by many other users as a potential saviour for their poor fixed line broadband speeds.  Yet the complete lack of vision from EE seems to have put that idea to bed already.  As far as I can see, it's very much a deliberate move by the company.  They simply don't want to offer a fixed line replacement broadband service because apart from the bit between the user and the mast, the rest of the EE network really isn't 4G ready.

The remaining operators who must wait to buy their slice of spectrum, should watch and learn and do it right first time, if they want to.






Monday, 28 November 2011

Ebuyer goes titsup for Next-style bargain hunters

Downforeveryoneorjustme.com showed Ebuyer as down this morning
Virtual queues were forming around the block from as early as Saturday, when Ebuyer decided it was a good idea to offer many of their products for just £1, and the virtual stampede has caused it's first victim - The whole Ebuyer.com website!  Not the best marketing ploy ever devised for the start of the Christmas shopping season.  Because not only is it stopping the angry crowd from getting their God given bargains, but most normal punters are heading off to Dabs and Maplin as we speak!  Ebuyer have successfully created their own DDOS attack!

Just 20 minutes after the page went live, Ebuyer have posted this message on their Facebook page:
"Hi all, thanks for your patience. We've been overwhelmed by the huge response and are working on getting the page back up and running as soon as possible."

We asked Ebuyer for a comment but they were too busy turning it off and on again to get back to us.

EDIT: At 12 noon today, 1.5 hours after the first punters were shown the bargain goods, the site is still down! Oops!  Their Facebook page is full of friendly comments.

Friday, 25 November 2011

The Best Web Hosting

I currently run several websites for various ventures and had been looking around for a reliable web hosting service for some time; and if I've learnt something, it's that the best web hosting companies are not always the small players or the very big players.  In fact you can disregard what platform they use to host on, where they are based (it doesn't matter any more if they are European or US based) and how much free space you get.  If you want to find the best web hosting package, the most important single factor to consider in my opinion is the quality of support, and I'll explain why.

Many hosting companies offer the world for $1 a month, or £1.99 for the first 2 months, but if the staff don't have their heart in the company, then the service will ultimately be poor.  Many comments online tell you that if you pay next to nothing, then you should expect the same.  They also say that Unlimited offers of bandwidth and space are a bad idea because it means the platform hardware is likely to be oversubscribed.  However, all this means is that the support staff will get more complaints of slow service and the staff are likely to care more about what they are having for dinner than about your hosting experience.

 It may be that you never intend to use the hosting company support desks, and most of us hope that we won't have to, but if the hosting company has motivated and capable support staff, it says a lot about the quality of the service itself.  No one likes to be moaned at day in, day out, so a high turn over of staff = more service.  Take the top 3 "best web hosting" companies that pop up all the time.  Hostgator, GoDaddy and in the UK, Fasthosts.  Now look at what they offer.  The all offer the same sort of packages, and all of them could be considered "cheap" hosting.  But look at the comments on support services, and you'll see that Hostgator are consistently praised for their support.  In my book, that's good enough to recommend them.  Aligned with the fact that they have some good offers on Black Friday deals, I don't think you can go far wrong.  I am affiliated with them, but only because I love the product and want others to benefit from my research and experience.